Some people would be taken by surprise; but it is true that your website could actually act against you. And this is surely something that you would want to avoid otherwise all the money and effort that you have spent in getting the website up and running, would go a begging.
Your website can work against you due to a number of reasons. All these reasons are related to the level of professionalism and seriousness you exhibit through your website. Just think of those instances wherein you decided not to buy something from a company or use their services just because their website looked unprofessional. What were the things that prompted you to make a decision like that? The reasons for someone discarding your business would be same or similar. Let’s have a look at 2 primary reasons for this:
Design of the website: Website design is one of the most important things through which you can create a good or a bad first impression about your business. If your website uses colors that are too harsh on eyes or if it uses a too small or a too big font or has alignment problems etc, you are sure to spoil the impression. Hence, it is very important to pay proper attention to the design of your website and ensure that it is free from such errors.
Web host: If your website has a lot of downtimes, you are much better off having no website at all. Downtimes can really defeat the whole purpose of having a website and can instead start ruining your reputation. A number of people would put forth an alibi that the web host is the culprit behind it and they themselves are not the ones to be blamed for this. However, it’s your business and you are the one who has to take care of it not the web host. After all, the selection of web host is also done by you. This problem can be avoided if you choose a reliable web host even if it means paying a bit more for the web hosting services. This might call for a bit of research and you might need to probe several web hosts before choosing one. You will also need to look into the reviews and feedback left for them by various users.
The onus (of preventing your website from working against you) is on you.